Refund policy
Return & Refund Policy
At RagingMoto, we want you to love your light. If something isn't right, we've got you covered.
30-Day Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with the remote and all accessories included
- Accompanied by your order number or proof of purchase
Items that have been mounted, had their adhesive strips used, or show signs of wear may not be eligible for a full refund.
Order Cancellations
You can cancel your order within 1 hour of placing it for a full refund. After 1 hour, your order may already be processing and can no longer be cancelled. You can still return it once it arrives, under this policy.
How to Start a Return
Email us at RagingMotoSupprot@outlook.com with your order number and the reason for your return. Our team will review your request and reply with return instructions. Please don't send items back without contacting us first, because returns sent without approval can't be accepted.
Return Shipping
Unless your item arrived damaged or defective, you're responsible for return shipping costs. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.
Damaged, Defective or Wrong Items
If your light arrives damaged, stops working, or isn't what you ordered, contact us within 7 days of delivery with a photo or short video of the issue. We'll send a free replacement or issue a full refund, including shipping, at no cost to you.
Exchanges
If you'd like a different version (for example, Amber instead of RGB), the fastest way is to return your original item and place a new order.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take a few extra days to post it. Original shipping charges are non-refundable unless the item was damaged, defective or incorrect.
Non-Returnable Items
Gift cards and items marked as final sale can't be returned.
Questions?
Reach us anytime at RagingMotoSupprot@outlook.com. We're happy to help.